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(Please read the Return Policy prior to returning your purchase from Gsmhotdeals.com) |
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Your Name Your Address
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For Any Query regarding our return policy you can mail us : return@Gsmhotdeals.com |
THE CUSTOMER AGREES TO BE BOUND BY THIS RETURN POLICY RETURN POLICY · No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense. An RMA number is valid 14 days from issued date and Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories. Product must be 100% complete with ALL original box(es) and packaging materials, have original UPS codes on the manufacturer's box(es), manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. REPLACEMENT AND EXCHANGES · All Replacements and Exchanges can be processed only within 14 day period. · All returns must be accompanied by your ORIGINAL sales receipt. Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories. · DEFECTIVE items can be returned directly to Gsmhotdeals.com within 14 day period of receipt of merchandise. If the defective item is returned in the first 7 day period customer will be exempted from the restocking fee. Defective items returned after 7 day period are subject to 10% restocking fee on the cost of the products, shipping fee is NON REFUNDABLE. · All NON-DEFECTIVE returns are subject to a 15% Penalty. · Any returns (Defective, Non-defective returns) not returned in "Like New Condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 15% restocking fee and additional charges may be assessed for Products returned with any missing parts and/or accessories. After 14 day period, all manufacturers’ warranties apply. · The Customer pays shipping for all returns to Gsmhotdeals.com. · Gsmhotdeals.com recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection since Gsmhotdeals.com will not be responsible for any damages to the returning shipments. · Expected turn-around-time for all exchanges is 4 business days from the day we receive the product back. Although Gsmhotdeals.com will strive to process claims within 4-5 business days, shortage of inventory, overload or other special circumstances might delay the process. · Please allow 5 business days to process refund. · For replacements, Gsmhotdeals.com ships back to the Customer via Ground service in the continental US. · All claims for shortage, manufacturer's defects, or shipment error must be made within the first 3 days of arrival. · RMA number must be visible on all return shipment’s label or may be refused and returned back to you. A copy of the invoice must be included in returning package. · Shipping charges are non-refundable. · For credits or refunds on returns, the latest prices less shipping/handling charges will apply. · Physical damage will void all warranties. · Under no condition will Gsmhotdeals.com cross-ship any item. · Gsmhotdeals.com reserves the right to swap with the equivalent product for all replacements and exchanges in the event Gsmhotdeals.com is in unable situation to supply with the same products. · 10% restocking fee applies to any cancelled order that has been shipped from our warehouse. PLEASE NOTE: · Before returning any product us, you first MUST obtain a Return Merchandise Authorization (RMA) number. Any returns mailed to us without a pre-approved RMA may be refused without notice and automatically returned. · To obtain a RMA, please e-mail us at customerservice@Gsmhotdeals.com (request must contain your full name, order number and contact phone number) o. RMA number once issued is only valid for 5 days only from the date of issuance. · Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees or missing parts fees) will be credited to your credit card account upon our acceptance of the merchandise in like new condition. · Promotion Items: All promotion items should be returned with original packaging. Returns received without these items will result in a deduction of advertised price of the promotion item at the time of purchase. MISSING ITEMS STANDARD PRICING
(Package contents differ with each item hence the accessories listed above may or may not be included in your package) Shipping Info: PROCESSING TIME: Please note, credit card processing can take up to 1-2 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can complete your order. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main warehouse in PROMOTIONAL SHIPPING: TRANSIT TIME: Note: Saturday delivery is only available on orders placed before 1pm EST on Friday. TOTAL TIME FOR DELIVERY: Shipping will done in United States & Canada only. SHIPPING AND HANDLING RATES: |
